Configure & Customize Your “Virtual Office”
With Flexible
Answering Rules
Route calls through your new toll-free number to:
- Extensions
- Voicemail
- Even alternate phone numbers
Based upon Answering Rules, such as:
- When the call comes in
- Caller ID information from the caller
- Even based upon the number that the caller dialed
Create rules for individual mailboxes, extensions and your company main number
Create rules that will adapt to your workflow and nature of your business in ways you've never imagined before!
Route callers based on a date and time or date range
- Define Business Hours, select a greeting and choose where to route calls.
- Define how After Hours calls should be handled (e.g., send callers to voicemail)
Route calls to any of your phones
Play a custom greeting during specified date ranges (perfect for holidays, vacations or special events)
- Route callers based on their caller ID
- Route callers based on the number they called
Control your Answering Rules online from any computer
Your New Toll-Free Number service comes loaded with features designed to provide more flexibility for handling calls and faxes. It will revolutionize your business communications.
Calls will be answered according to a schedule, who’s calling, or what number they are calling, based on your needs.
When a call comes in, Your New Toll-Free Number identifies the factors of the call: time, day, incoming number, number dialed, etc. and automatically answers the call by your own predetermined configurations.
For instance, you can configure a system this way:
| Business Hours: | |
| When:
|
M-F
8:00 am to 5:30 pm
|
| How to
Handle:
|
Screen
10 seconds, route to desk, then to daytime
voicemail.
|
| After Hours: | |
| When:
|
M-F
5:30 pm to 8:00 am, Sat. and Sun – all 24 hours
|
| How to
Handle:
|
Send
to “nighttime” voicemail greeting.
|
| Key Customers: | |
| When:
|
M-Sat.
7:30 am to 6:45 pm, Sun. 12:30 pm to 5:00 pm
|
| From:
|
Phone
numbers 925-555-4567, 925-555-6321 and Bob Smith
|
| To:
|
Only
Your New Toll-Free Number number 888-555-1212
|
| How to
Handle:
|
No
screening, route to cell, then to special
voicemail greeting.
|
You can set answering configurations for calls to the main number, as above, and separately for each extension.
You can have as many call Answering Rules as you want, using one or all three filters:
Date and time or date range
Define your business hours of operation and specify which greetings should be heard and how to forward your calls during the day. Define how after hours calls should be handled (e.g., send all callers to voicemail). Direct calls to a certain route during specified date ranges (perfect for holidays, vacations, or special events). Or, schedule calls to your sales department to go to one agent on Mondays and Wednesdays and another agent the rest of the week.
Caller ID
Your key customers or family can be forwarded directly to any phone, message or voicemail, while all others go to your office phone or voicemail. Create a template so that your key customers or family reach you directly on your cell phone, while all others are directed to your desk phone or voicemail. Or, schedule calls to your sales department to go to one agent on Mondays and Wednesdays and another agent the rest of the week.
The number the caller dialed
Choose which of your listed phone numbers (or all) the rule applies to. Route a local Your New Toll-Free Number number directly to a salesperson or department handling that area. Route any of the numbers of your system in the best way to maximize your operation.
Learn More About Your Free 30
Day Trial
Try the most powerful, most cost-effective, most reliable
new way to manage all of business
communications!